Eco-System of Language Profession

The Director of Operations oversees the day-to-day activities of a team or a company, usually at the direction of the Chief Executive.

• Ensures that a company's everyday activities run smoothly.
• Evaluates how efficiently and effectively the organization is operating by reviewing business procedures ranging from office expenses to real estate assets and makes necessary improvements.
• Is responsible for overseeing the work of other upper-level management executives.
• Ensures financial targets and other agreed targets are met in all departments.
• Ensures compliance of safety regulations.
• Keeps employees motivated and organizes appropriate training.
• Investigates customer satisfaction and reports any issues to increase profits.
• Works with legal departments on any matters that occur.

• The typical educational background for operations management officers is a Master's in Business Administration.
• Must excel at delegating tasks.
• Must have exceptional communication skills.

• Jane Blackburn
• Cheryl Gardner
• Samantha Reiss
• Cedric Vezinet

• Catherine Harrison, Director of operations, eBags
• Michael Weidecker, Director of Operations Training for MTA Maryland