Eco-System of Language Profession

The QA Specialist in the remote interpretation setting makes announced or unannounced service observations on telephone or video interpreters. He/she then documents the observations and provides feedback/coaching to the interpreters.

• Evaluates interpreters’ performance using Interpreter Code of Professional Ethics, industry guidelines.
• Addresses and documents findings of performance evaluations with interpreters. Coaches interpreters when performance needs improvement.
• Investigates service issues and formulate responses based on findings.
• Reports to Quality Assurance Department Manager.
• Displays professional demeanor and tone during all meetings with interpreters.

• Advanced proficiency in source and target language.
• 1+ year professional interpreting experience.
• Strong verbal and written communication skills.
• Basic knowledge of Microsoft Office (Excel, Outlook, etc.).
• Must be able to work independently, yet have a high degree of flexibility and be able to work in a team environment.
• Ability to multi-task.

• Susan Avila
• Evelyn Cervantes

• Mélida Fernández-Gómez, Director of Quality Assurance